Privacy Policy
Effective Date: 7 May 2026
Website: https://natphimedia.com.au/
Business Name: NatPhi Media
Contact Email: natphimedia@gmail.com
Phone: 0499 782 286
Location: Coorparoo, Queensland 4151, Australia
1. Introduction
NatPhi Media (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we collect from clients, website visitors, leads, contractors, and business partners.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, use our services, contact us, or otherwise interact with us.
We aim to handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Australian privacy and consumer laws.
By using our website or services, you agree to the terms of this Privacy Policy.
2. What Personal Information We Collect
We may collect personal information including:
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Your name
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Email address
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Phone number
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Business name
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Billing and payment information
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Social media handles
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Website URLs and marketing data
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IP address and device information
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Browser type and operating system
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Website usage and analytics data
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Communication records between you and us
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Any other information you voluntarily provide through forms, emails, bookings, chats, or consultations
Where reasonably necessary for delivering services, we may also collect:
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Advertising account information
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CRM or marketing platform access
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Business analytics and performance metrics
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Content and media assets provided by clients
We do not intentionally collect sensitive information unless it is reasonably necessary for a service we provide and you consent to that collection.
3. How We Collect Information
We collect personal information when you:
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Visit our website
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Fill out a contact or enquiry form
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Book a consultation or service
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Subscribe to newsletters or marketing communications
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Engage with us on social media
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Communicate with us via email, phone, SMS, or online chat
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Use our services or purchase products
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Participate in surveys, promotions, or campaigns
We may also collect information automatically through:
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Cookies
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Analytics tools
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Advertising pixels
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Server logs
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Third-party integrations
4. Why We Collect Your Information
We collect and use personal information to:
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Provide and manage our services
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Respond to enquiries and support requests
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Process payments and invoices
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Improve our website, services, and customer experience
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Deliver marketing and advertising campaigns
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Send updates, promotions, and newsletters
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Analyse website traffic and user behaviour
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Maintain website security and prevent fraud
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Comply with legal obligations
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Protect our legal rights and business interests
We may also use aggregated and anonymised information for reporting, analytics, and business development purposes.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
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Improve website functionality
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Remember user preferences
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Analyse traffic and website performance
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Deliver targeted advertising
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Measure campaign effectiveness
Cookies may collect information such as:
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IP address
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Browser type
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Device information
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Pages visited
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Time spent on pages
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Referral sources
You can disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
6. Third-Party Services
We may use third-party providers and platforms including:
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Google Analytics
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Google Ads
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Meta (Facebook and Instagram)
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TikTok
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LinkedIn
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Email marketing providers
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CRM and automation tools
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Payment processors
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Hosting providers
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Cloud storage providers
These providers may collect, store, or process information on our behalf.
Some third-party providers may store or process data outside Australia. By using our website and services, you acknowledge that your information may be transferred overseas where permitted by law.
We encourage users to review the privacy policies of any third-party services they interact with.
7. Direct Marketing
We may send you:
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Marketing emails
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Newsletters
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Promotional offers
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Service updates
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Educational content
You can opt out of marketing communications at any time by:
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Clicking the unsubscribe link in emails
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Contacting us directly
We will comply with the Spam Act 2003 (Cth) in relation to electronic marketing communications.
8. Disclosure of Personal Information
We may disclose your personal information to:
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Employees and contractors
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Service providers and suppliers
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Marketing and advertising partners
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Payment providers
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IT and hosting providers
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Professional advisers
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Government or regulatory authorities where required by law
We do not sell personal information to third parties.
9. Data Security
We take reasonable steps to protect personal information from:
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Misuse
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Interference
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Loss
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Unauthorised access
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Modification
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Disclosure
Security measures may include:
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SSL encryption
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Password-protected systems
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Secure hosting environments
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Restricted staff access
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Two-factor authentication
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Regular software updates and security monitoring
While we take reasonable steps to protect your information, no internet transmission or electronic storage method is completely secure. We cannot guarantee absolute security.
10. Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.
To make a request, contact us using the details below.
We may require identity verification before processing requests.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
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Provide services
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Fulfil legal obligations
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Resolve disputes
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Enforce agreements
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Maintain business records
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
12. Children’s Privacy
Our website and services are not intended for children under 13 years of age.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove the information.
13. Overseas Users and GDPR
If you access our website from outside Australia, your information may be transferred to and processed in Australia or other countries where our service providers operate.
Where applicable, individuals located in the European Economic Area (EEA) or United Kingdom may have additional rights under the General Data Protection Regulation (GDPR), including:
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The right to access personal information
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The right to correct information
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The right to request deletion
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The right to object to processing
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The right to data portability
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The right to withdraw consent
To exercise these rights, contact us using the details below.
14. Your Australian Privacy Rights
Under Australian privacy law, you may have rights to:
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Access personal information we hold about you
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Request correction of inaccurate information
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Make a complaint regarding privacy practices
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Request information about how your personal data is handled
If you believe we have breached applicable privacy laws, please contact us first so we can attempt to resolve your concerns.
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au/
15. Notifiable Data Breaches
If an eligible data breach occurs that is likely to result in serious harm, we will take steps required under the Privacy Act 1988 (Cth), including notifying affected individuals and the OAIC where legally required.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
We encourage users to review this policy periodically.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us:
NatPhi Media
Email: natphimedia@gmail.com
Phone: 0499 782 286
Location: Coorparoo, QLD 4151, Australia
Important Note
This Privacy Policy template is a general informational document designed for an Australian digital marketing and media business. It should be reviewed by a qualified Australian lawyer before publication to ensure it accurately reflects your specific business practices, data handling processes, advertising systems, third-party providers, and legal obligations.