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Terms & Conditions

Natphi Media Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the https://natphimedia.com.au/ website (“Service”) operated by Natphi Media Pty Ltd (“us”, “we”, or “our”). Your access to and use of our Service is subject to these Terms. By using our Service, you agree to be bound by them.

2. Legal Agreement

This agreement constitutes a binding contract between you (“Client”) and Natphi Media Pty Ltd. It supersedes any prior agreements and represents the full understanding between the Client and Natphi Media Pty Ltd regarding our Services.

3. Services

Natphi Media Pty Ltd offers the following services:

  • Search Engine Optimisation (SEO): Enhancing website structure, content, and keywords to improve search engine rankings.

  • Google Advertising: Managing targeted campaigns to maximise return on investment and drive leads.

  • Web Design & Development: Creating user-friendly, high-performance websites designed for business growth.

  • Automation: Implementing automated tools for marketing efficiency, including email campaigns and social media management.

By engaging our services, the Client agrees to comply with these Terms and Conditions.

4. Payment Terms

  • An initial setup fee is charged upon sign-up and is non-refundable. Services commence upon successful payment processing.

  • For ongoing services (SEO, Google Ads management, or website maintenance), recurring payments are automatically deducted weekly, with the first charge occurring seven days after sign-up.

  • If an invoice remains unpaid for more than seven days, Natphi Media Pty Ltd reserves the right to engage a debt collection agency and legal counsel at the Client’s expense. Unpaid debts may incur additional penalties.

5. Subscription Clients

  • Our services operate on a subscription basis, with weekly deductions unless otherwise agreed in writing.

  • Failure to make timely payments may result in service suspension or termination.

  • Clients must ensure their payment method remains active and up to date. If payments remain outstanding for more than seven days, we reserve the right to take legal action.

6. Fixed-Term Agreements (3, 6 & 12-Month Minimum Terms)

  • Certain services require a fixed-term agreement of three, six, or twelve months. These agreements automatically renew unless written notice is provided before the renewal date.

  • Early termination is not permitted unless explicitly agreed upon in writing. If a Client cancels before the term ends, they must pay the remaining balance immediately.

7. Pausing Management Services

  • Clients without a fixed-term agreement may pause services with one week’s written notice.

  • The maximum pause period is four weeks unless agreed otherwise. After this period, the Client must confirm resumption, or their service will be cancelled with a 14-day notice period.

8. Termination of Service

  • Clients must provide 14 days’ written notice to cancel services.

  • During this notice period, two full weekly payments will be processed, and services will continue until the end of the notice period.

  • All outstanding payments must be settled within seven days of cancellation.

9. Google Advertising (Google Ads) Service

  • Clients grant Natphi Media Pty Ltd permission to access, modify, and manage their Google Ads campaigns.

  • Our management fee is separate from Google’s “per click” charges.

  • Cancelling our management service does not automatically pause Google Ads campaigns; the Client must take action to do so.

  • We do not guarantee specific rankings, ad placements, click-through rates, or conversions.

10. Search Engine Optimisation (SEO) Service

Natphi Media Pty Ltd provides SEO services to improve the visibility of the Client’s website on search engines such as Google, Bing, and Yahoo. We are authorised to use specific keywords and phrases to develop and enhance the natural search engine rankings of the Client’s site.

Natphi Media Pty Ltd endeavours to provide SEO Services within a reasonable timeframe. However, we are not liable for any delays. The Client acknowledges that:

  • SEO results are influenced by factors beyond our control, such as search engine algorithm changes, website content quality, hosting performance, and the Client’s compliance with our recommendations.

  • We do not guarantee a specific ranking position or an increase in sales, business activity, or revenue.

  • If the Client’s website contains poor or duplicate content, is built on an SEO-unfriendly platform, has a penalty from Google, or experiences technical issues such as slow hosting, these factors can impact rankings negatively.

  • We will make reasonable efforts to rectify negative impacts caused by Google algorithm updates, but we do not guarantee improvements.

  • SEO services require an initial setup fee and ongoing monthly payments in advance.

  • Cancellation requires 14 days’ written notice.

  • We may place a small credit link, “Digital Marketing by Natphi Media Pty Ltd”, in the footer of the Client’s website unless otherwise agreed.

11. Web Design & Development

Natphi Media Pty Ltd provides web design and development services under the following terms:

  • Work will commence only when a formal agreement has been made via email or phone.

  • The website, graphics, and coding remain the property of Natphi Media Pty Ltd until full payment is received.

  • The Client must provide all required materials, including content, branding, and media, in a timely manner.

  • While we strive to create error-free websites, we do not take responsibility for technical malfunctions or losses incurred due to website downtime.

  • Clients making website modifications themselves do so at their own risk, and Natphi Media Pty Ltd is not liable for any resulting issues.

  • Additional work outside the original agreement will be charged at $140 per hour.

  • A 50% deposit is required before any work begins unless otherwise agreed.

  • Final payment is due upon completion of the website. If the Client refuses to pay, legal action may be taken to recover the owed amount.

  • We do not guarantee search engine rankings for web design projects unless SEO services are purchased separately.

12. Subcontracting

  • We may subcontract work to third parties, employ staff, or engage contractors at our discretion while maintaining quality standards.

  • The contractual relationship remains solely between the Client and Natphi Media Pty Ltd.

13. Changes to Terms & Pricing

  • We reserve the right to modify these Terms and Conditions, including pricing, at any time.

  • Updated terms will be published on our website, and continued use of our services constitutes acceptance of the changes.

14. Governing Law

  • These Terms and Conditions are governed by Australian law.

  • Any disputes will be subject to the exclusive jurisdiction of the Australian courts.

15. Contact Us

If you have any questions about these Terms, please contact us immediately.